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Privacy Policy

1. Introduction

WiseLeaf Scientific Ventures Private Limited (CIN: U58132UP2025PTC231414) ("WiseLeaf", "we," "our," or "us") is a scientific publishing company registered in India with its registered office at WeWork Berger Delhi One, Floor 19, C-001/A2, Sector 16B, Noida, UP 201301. This Privacy Policy explains how we collect, use, process, store, and protect your personal information in accordance with Indian laws when you use our services at www.wiseleafscientific.com.

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Definitions

As per Indian law:

• "Personal Information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with us, is capable of identifying such person.
• "Sensitive Personal Data or Information (SPDI)" means personal information consisting of:
  • Passwords
  • Financial information (bank account, credit card, debit card details)
  • Physical, physiological, and mental health conditions
  • Sexual orientation
  • Medical records and history
  • Biometric information
• "Data Principal" means the individual to whom the personal data relates.
• "Processing" means any operation performed on personal data.

3. Information We Collect

3.1 Information You Provide Directly

• Account Information: Name, email address, phone number, postal address, institutional affiliation
• Identity Verification: Government-issued ID (when required for payment processing)
• Payment Information:
  • For Paytm: Mobile number, UPI ID, wallet details
  • GST number (for business transactions)
  • Billing address and invoice details
• Professional Information: Academic credentials, ORCID ID, research interests, publications
• Content: Manuscripts, research papers, books, peer review comments
• Communication Data: Emails, support tickets, feedback

3.2 Information Collected Automatically

• Device Information: IP address, device ID, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns, search queries
• Location Data: Country, state, city (derived from IP address)
• Cookie Data: As detailed in our Cookie Policy (Section 13)
• Log Data: Server logs, error reports, performance data

3.3 Information from Third Parties

• Payment verification from Paytm (One97 Communications Limited)
• Identity verification from authorized third-party services
• Academic verification from educational institutions
• Social media profiles (when you choose to link accounts)

4. Legal Basis and Purpose of Data Collection

5. Use of Information

5.1 Primary Purposes

• Process and publish your research manuscripts, articles, and books
• Manage peer review processes
• Process payments through Paytm payment gateway
• Provide customer support and respond to inquiries
• Send transaction-related communications
• Comply with legal and regulatory requirements

5.2 Secondary Purposes (with consent)

• Send promotional materials and newsletters
• Conduct surveys and research
• Personalize user experience
• Analyze usage patterns to improve services

6. Disclosure and Sharing of Information

6.1 Service Providers

We share information with trusted third parties who assist us in operating our website and conducting our business:

• Payment Processor: Paytm (One97 Communications Limited) - for UPI, wallet, and card payments
• Cloud Services: Amazon Web Services (Mumbai region for Indian data)
• Email Services: SendGrid, Mailchimp
• Analytics: Google Analytics (anonymized)
• Customer Support: Freshdesk

6.2 Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• Law enforcement agencies with proper authorization
• Government authorities under applicable laws
• To protect our rights, property, or safety

6.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred with prior notice.

6.4 Consent-Based Sharing

With your explicit consent, we may share information with:

• Research collaborators
• Academic institutions
• Conference organizers

7. Data Storage and Security

7.1 Data Localization

In compliance with Indian data localization requirements:

• Payment data is stored within India as required by RBI regulations
• Sensitive personal data is primarily stored in our Indian data centers
• Backup servers are located in Mumbai and Chennai

7.2 Security Measures

We implement industry-standard security measures:

• Encryption: SSL/TLS for data in transit, AES-256 for data at rest
• Access Control: Role-based access, multi-factor authentication
• Network Security: Firewalls, intrusion detection systems
• Physical Security: Secured data centers with 24/7 monitoring
• Payment Security: PCI-DSS compliance for card transactions
• Regular Audits: Annual security audits and vulnerability assessments
• Employee Training: Regular data protection training
• Incident Response: Documented breach response procedures

7.3 Data Breach Notification

In the event of a data breach, we will:

• Notify affected users within 72 hours of discovery
• Report to relevant authorities as required by law
• Take immediate steps to mitigate harm
• Provide information about the breach and recommended actions

8. Data Retention

9. Your Rights Under Indian Law

As a data principal under Indian law, you have the following rights:

9.1 Right to Information

• Access your personal data we hold
• Know the purpose of processing
• Know with whom your data is shared

9.2 Right to Correction and Erasure

• Correct inaccurate or incomplete data
• Request deletion of data (subject to legal obligations)
• Update your information at any time

9.3 Right to Data Portability

• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider

9.4 Right to Withdraw Consent

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing
• Manage cookie preferences

9.5 Right to Grievance Redressal

• File complaints with our Grievance Officer
• Escalate to Data Protection Board of India

To exercise these rights, contact our Grievance Officer at: business@wiseleafscientific.com

9A. Additional Rights for Visitors in the EU / UK / EEA (GDPR)

If you access our website from the European Union, the United Kingdom, or the wider European Economic Area, the General Data Protection Regulation (GDPR) and equivalent UK data-protection law apply to our processing of your personal data. This section supplements the rights described above.

9A.1 Legal Basis for Processing

• Consent — for analytics cookies (Google Analytics). These are set only after you accept them via our cookie banner.
• Legitimate interests — to keep the website secure and functioning correctly.
• Contract / legal obligation — when you submit manuscripts, subscribe to updates, or where we must comply with applicable law.

9A.2 Your Rights Under the GDPR

You have the right to:

• Access the personal data we hold about you;
• Have inaccurate data corrected (rectification);
• Have your data erased (the "right to be forgotten");
• Restrict or object to our processing;
• Receive your data in a portable format (data portability);
• Withdraw consent at any time — this does not affect processing carried out before withdrawal.

9A.3 Cookies and Withdrawing Consent

Analytics cookies are placed only with your consent. You can change or withdraw your choice at any time using the "Cookie settings" link available on every page, or by clearing cookies in your browser. Declining analytics cookies does not affect your ability to use the site.

9A.4 International Data Transfers

We use Google Analytics, operated by Google LLC, which may transfer and process data on servers in the United States. Such transfers are protected by appropriate safeguards, including the EU–US Data Privacy Framework and/or Standard Contractual Clauses. IP addresses are anonymised where the service supports it.

9A.5 Exercising Your Rights and Complaints

To exercise any of these rights, contact us at business@wiseleafscientific.com. If you are in the EU/UK/EEA, you also have the right to lodge a complaint with your local data-protection supervisory authority.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from someone under 18, we will delete it immediately.

11. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.

12. International Data Transfers

While we primarily store data in India, some processing may occur internationally:

• We ensure adequate safeguards through Standard Contractual Clauses
• Data transfers comply with Indian data protection laws
• Payment data remains within India as per RBI guidelines

13. Cookie Policy

13.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your experience and provide our services effectively.

13.2 Types of Cookies We Use

13.3 Cookie Management

You can manage cookies through:

• Browser Settings: Configure your browser to accept, reject, or notify you about cookies
• Our Cookie Banner: Use the preference center on first visit
• Google Analytics Opt-out: Install the Google Analytics opt-out browser add-on

Note: Disabling essential cookies may affect website functionality.

13.4 Third-Party Cookies

Third parties may set cookies through our website:

• Google Analytics - for website analytics
• Paytm - for payment processing
• Social media platforms - for content sharing

14. Grievance Redressal

15. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in:

• Legal requirements
• Our business practices
• Technology changes
• User feedback

We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications (where applicable)

16. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

17. Contact Information

18. Consent

19. Language

This Privacy Policy is published in English. In case of any discrepancy between English and translated versions, the English version shall prevail.

20. Severability

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.